This Privacy Policy ("Policy") describes how patek99 ("patek99", "we", "us", "our") — the operator of the online gaming platform accessible at patek99.win — collects, processes, stores, and protects the personal data of individuals ("you", "your", "the Player") who access or use the patek99 website, mobile interface, games, sportsbook, or any other service offered by patek99 (collectively, "the Services").
This Policy is incorporated by reference into the patek99 Terms & Conditions. By creating a patek99 account and using the Services, you confirm that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with this Policy, you must not use the Services.
patek99 processes personal data in accordance with applicable data protection legislation, including relevant provisions of the Malaysian Personal Data Protection Act 2010 (PDPA) and international regulatory requirements applicable under our gaming licence.
When you create a patek99 account, we collect information you provide directly, including:
To comply with our regulatory obligations, patek99 may request identity verification documents including a copy of your national identity card (MyKad), passport, or other government-issued photo identification, and proof of address documents. This data is processed for the purpose of Know Your Customer (KYC) compliance and AML obligations only.
When you make deposits or withdrawals, patek99 processes financial information including your payment method details (e-wallet identifiers, bank account details, card details), transaction amounts, and transaction history. Full card numbers are not stored by patek99 — payment card processing is handled by PCI-DSS compliant third-party payment processors.
patek99 automatically collects technical and usage data when you interact with the Services, including:
If you contact patek99 support — whether via live chat, email, or any other channel — the content of that communication and associated metadata are retained for quality assurance, dispute resolution, and compliance purposes.
patek99 uses the personal data we collect for the following purposes:
patek99 processes your personal data under the following legal bases:
patek99 does not sell your personal data to third parties. We share personal data only in the following circumstances:
patek99 engages third-party service providers who process data on our behalf, including payment processors (for MYR deposit and withdrawal handling via Touch n Go eWallet, Boost, FPX, and banking partners), game software providers, identity verification services, and cloud hosting infrastructure. All service providers are contractually bound to process data only as instructed by patek99 and to maintain appropriate security standards.
Where required by applicable law or our gaming licence, patek99 may disclose player data to our licensing authority, financial intelligence units, law enforcement agencies, or other regulatory bodies. This includes mandatory reporting under AML regulations.
In the event of a merger, acquisition, or transfer of patek99's business or assets, player data may be transferred as part of that transaction. You will be notified of any such transfer and the applicable privacy terms.
patek99 uses cookies and similar tracking technologies on the patek99.win platform. These include:
You may manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may impact the functionality of the patek99 platform.
patek99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply as a general guide:
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised.
Subject to applicable law and regulatory restrictions, you have the following rights in relation to your personal data held by patek99:
To exercise any of these rights, please contact patek99 at [email protected]. patek99 will respond to all valid requests within thirty (30) days. Identity verification may be required before processing your request.
patek99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While patek99 takes all reasonable precautions to protect your data, no system can guarantee absolute security. In the event of a data breach that poses a risk to your rights, patek99 will notify affected players and relevant regulatory authorities as required by applicable law.
The patek99 platform is strictly for adults aged 21 and above. patek99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has created an account or provided personal data, we will immediately close the account, delete all associated data, and return any funds deposited.
If you believe that a minor has accessed or used the patek99 platform, please contact us immediately at [email protected].
patek99's infrastructure and some of its third-party service providers operate in jurisdictions outside Malaysia. Where personal data is transferred outside Malaysia, patek99 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses consistent with the requirements of the Malaysian PDPA and, where applicable, equivalent international standards.
By using the patek99 Services, you acknowledge and consent to the transfer of your personal data to jurisdictions that may have different data protection laws than those in Malaysia.
patek99 reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email and post a prominent notice on the patek99 platform prior to the changes taking effect. The effective date of the current version is displayed at the top of this document. Your continued use of the Services following any amendment constitutes acceptance of the revised Policy.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a complaint about how patek99 has handled your personal data, please contact us:
patek99 will acknowledge all privacy-related enquiries within five (5) business days and endeavour to resolve complaints within thirty (30) days. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Every data exchange between your device and the patek99 platform travels over a fully encrypted SSL/TLS connection. Your login credentials, financial details, and personal data cannot be intercepted in transit.
Payment card processing on patek99 is handled by PCI-DSS certified processors. Full card numbers are never stored on patek99 servers. Your financial data is isolated from game account data at the infrastructure level.
patek99 processes personal data in alignment with the Malaysian Personal Data Protection Act 2010. Your data is collected only for stated purposes, retained only as long as necessary, and never sold to third parties.
patek99 collects only the personal data that is necessary to provide the Services and meet regulatory requirements. We do not collect unnecessary personal information and do not retain data beyond its required retention period.
You have the right to access, correct, delete, and port your personal data. patek99 responds to all data rights requests within 30 days. Submit a request anytime via email or live chat — no unnecessary barriers.
In the unlikely event of a data breach that poses a risk to your rights, patek99 commits to notifying affected players and relevant regulatory authorities promptly and within timeframes required by applicable law.
Our support team is available around the clock to help with privacy enquiries, data access requests, or any account security concerns.